We're here to help you find the perfect piece or answer any questions you may have.
Send us a MessageReach out to us through any of these channels
123 Diamond Street
Jewelry District
New York, NY 10001
Phone: (555) 123-4567
Toll-Free: (800) 123-JEWEL
Fax: (555) 123-4568
General Inquiries: info@elegantjewels.com
Customer Service: support@elegantjewels.com
Custom Orders: custom@elegantjewels.com
Quick answers to common questions
Yes, we specialize in custom jewelry design. Our master jewelers will work with you to create a unique piece that reflects your personal style and preferences. Schedule a consultation to discuss your ideas.
We offer a 30-day return policy on all non-customized items in their original condition with proof of purchase. Custom pieces and engraved items are final sale. Please contact us for details.
Yes, we offer comprehensive jewelry repair services including ring sizing, stone replacement, chain repair, prong retipping, and restoration of antique pieces. Bring your item to our boutique for an assessment.
We recommend storing pieces separately in soft cloth pouches, avoiding contact with chemicals, removing jewelry before swimming or showering, and having pieces professionally cleaned and inspected every 6 months.
Yes, we provide certified appraisal services for insurance, estate, and resale purposes. Our certified gemologists will thoroughly examine your piece and provide detailed documentation.